Privacy Policy

1. Introduction

This Privacy Policy describes how Signal Alliance Pty Ltd ABN 69 694 277 471 ("Signal Alliance", "we", "us", or "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This policy applies to all personal information we collect through our website, collaboration technology platforms, insights services, and related business activities.

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2. Contact Information

Signal Alliance Pty Ltd
Address: Level 1, 299 Elizabeth Street, Sydney, NSW 2000, Australia
Email: info@signalalliance.co

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3. Types of Personal Information We Collect

We may collect and hold the following types of personal information:

 

Contact and Identification Information:

• Name, email address, phone number, postal address

• Job title, company name, business contact details

• Username and password for platform access

 

Professional and Business Information:

• Employment history and professional qualifications

• Business collaboration preferences and communication history

• Project and team management information

• Work-related documents and files uploaded to our platforms

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Technical and Usage Information:

• IP address, browser type, and device information

• Platform usage data, login times, and access logs

• Cookies and similar tracking technologies

• Analytics data about how you interact with our services

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Communication Information:

• Messages, comments, and feedback submitted through our platforms

• Survey responses and customer service interactions

• Records of meetings and collaboration activities conducted through our services

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Financial Information:

• Billing and payment details (where applicable)

• Purchase history and subscription information

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Sensitive Information: We do not typically collect sensitive information as defined by the Privacy Act (such as health information, racial or ethnic origin, political opinions, religious beliefs, or criminal records) unless specifically required for our services and with your explicit consent.

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4. How We Collect Personal Information

We collect personal information through various methods:

Directly from you when:

• You register for an account or subscribe to our services

• You use our collaboration platforms and tools

• You participate in surveys, webinars, or events

• You contact our customer support or sales teams

• You provide feedback or submit inquiries

Automatically when:

• You access and use our websites and platforms

• Through cookies and similar tracking technologies

• Through platform analytics and performance monitoring

From third parties:

• From your employer or organisation (for enterprise accounts)

• From business partners and service providers

• From publicly available sources (for business contact information)

• From integrated third-party applications you authorize

Where practical, you may interact with us anonymously or by using a pseudonym. However, for most of our services, we require your personal information to provide functionality and support.

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5. Purposes for Collection, Use, and Disclosure

We collect, hold, use, and disclose your personal information for the following purposes:

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Primary Purposes:

• Providing our collaboration technology platforms and insights services

• Creating and managing your user account

• Processing transactions and managing subscriptions

• Delivering customer support and responding to inquiries

• Facilitating team collaboration and project management

• Generating insights, analytics, and reports

• Communicating with you about our services

• Maintaining and improving our platform security and functionality

 

Secondary Purposes (with consent or as permitted by law):

• Marketing and promotional communications about our products and services

• Conducting research and analysis to improve our offerings

• Personalizing your user experience

• Complying with legal and regulatory obligations

• Protecting against fraud, unauthorized access, and security threats

• Managing business operations and corporate transactions

 

We will not use or disclose your personal information for purposes other than those listed above unless:

• You have consented to the use or disclosure

• You would reasonably expect us to use or disclose the information for that purpose

• It is required or authorized by law

• It is necessary to prevent or lessen a serious threat to public health or safety
   

6. Direct Marketing

We may use your personal information to send you marketing communications about our products, services, events, and special offers. You have the right to opt out of receiving direct marketing at any time by:

• Clicking the "unsubscribe" link in our marketing emails

• Contacting us at info@signalalliance.co

• Updating your communication preferences in your account settings

 

We will not use sensitive information for direct marketing purposes without your explicit consent. We do not sell or provide your personal information to third parties for their own direct marketing purposes.

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7. Disclosure of Personal Information

We may disclose your personal information to:

Service Providers and Partners:

• Cloud hosting and infrastructure providers

• Payment processors and billing services

• Customer relationship management systems

• Analytics and performance monitoring tools

• IT support and platform maintenance providers

• Professional advisors (lawyers, accountants, auditors)

 

Within Your Organization:

• Other authorized users within your company or team (for collaboration features)

• Administrators designated by your organization

 

Legal and Regulatory Bodies:

• Law enforcement agencies, courts, or government authorities when required by law

• Regulatory bodies for compliance purposes

 

Business Transactions:

• Potential buyers, investors, or advisors in the event of a merger, acquisition, or sale of business assets

 

All third-party service providers are required to protect your personal information in accordance with the APPs and to use it only for the purposes we specify.

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8. Overseas Disclosure

We may disclose your personal information to overseas recipients, including cloud service providers, technology partners, and other service providers located in various countries outside Australia. The specific countries may vary depending on the services and infrastructure we use from time to time.

 

When we disclose personal information to overseas recipients, we take reasonable steps to ensure they comply with the APPs or are subject to substantially similar privacy protections. This may include:

• Contractual obligations requiring compliance with Australian privacy standards

• Transferring data to countries with adequate privacy protections

• Obtaining your consent for the overseas transfer

 

By using our services, you acknowledge and consent to these overseas disclosures where applicable.

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9. Data Quality and Accuracy

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up-to-date, complete, and relevant. We encourage you to:

• Keep your account information current

• Notify us of any changes to your personal information

• Regularly review your profile and update details as needed

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10. Data Security

We are committed to protecting your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We implement various security measures including:

 

Technical Safeguards:

• Encryption of data in transit and at rest

• Secure authentication and access controls

• Regular security assessments and vulnerability testing

• Secure backup and disaster recovery procedures

 

Organizational Safeguards:

• Staff training on privacy and security obligations

• Confidentiality agreements with employees and contractors

• Restricted access to personal information on a need-to-know basis

• Regular review and update of security policies

 

Physical Safeguards:

• Secure facilities with restricted access

• Protection of physical records containing personal information

 

While we implement robust security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we will notify you and the Office of the Australian Information Commissioner (OAIC) of any eligible data breach in accordance with the Notifiable Data Breaches scheme.

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11. Data Retention and Destruction

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of your account or subscription

• To comply with legal, regulatory, or accounting requirements

• To resolve disputes and enforce our agreements

• As required by our data retention policies

 

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it in accordance with APP 11. This includes:

• Secure deletion of electronic records

• Destruction or de-identification of physical records

• Removal from backup systems in accordance with our retention schedules

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12. Access to Your Personal Information

You have the right to request access to the personal information we hold about you. To request access:

1. Submit a written request to info@signalalliance.co

2. Provide sufficient detail to allow us to identify the information

3. Verify your identity (we may require proof of identity)

 

We will respond to your request within 30 days. We will provide access unless:

• Providing access would pose a serious threat to life, health, or safety

• Providing access would unreasonably impact the privacy of others

• The request is frivolous or vexatious

• Legal or regulatory obligations prevent disclosure

• Denying access is required or authorized by law

• Providing access would prejudice law enforcement activities or legal proceedings

 

If we deny access, we will provide you with written reasons and information about how to make a complaint.

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13. Correction of Personal Information

You have the right to request correction of your personal information if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request a correction:

1. Contact our team at info@signalalliance.co

2. Specify the information you believe is incorrect

3. Provide evidence supporting the requested correction

 

We will respond to your request within 30 days. If we agree the information requires correction, we will:

• Correct the information promptly

• Notify any third parties to whom we have disclosed the information (where reasonable)

• Provide you with confirmation of the correction

 

If we refuse to correct your information, we will:

• Provide you with written reasons for the refusal

• Include a statement with your record noting your disagreement

• Provide information about how to make a complaint

 

You can also update certain information directly through your account settings.

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14. Cookies and Tracking Technologies

Our website and platforms use cookies and similar tracking technologies to:

• Enable core platform functionality

• Remember your preferences and settings

• Analyze usage patterns and improve our services

• Deliver personalized content and features
   

Types of cookies we use:

• Essential cookies: Required for platform operation (cannot be disabled)

• Functional cookies: Enhance user experience and remember preferences

• Analytics cookies: Help us understand how users interact with our services

• Marketing cookies: Used to deliver relevant advertisements (with consent)

 

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may limit platform functionality.

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15. Third-Party Links and Services

Our platforms may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

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When you authorize third-party integrations with our platform, you consent to sharing relevant data with those services according to their privacy policies and your authorization settings.

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16. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

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17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy

• Notify you via email or through a prominent notice on our platform

• Provide you with reasonable time to review the changes before they take effect

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

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18. Making a Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint:

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Step 1: Contact our team

• Email: hello@kicolabs.ai

• Include details of your complaint and your contact information

 

Step 2: Our Investigation Process

• We will acknowledge your complaint within 7 business days

• We will investigate your complaint thoroughly and fairly

• We will respond within 30 days with our findings and proposed resolution

• If more time is needed, we will notify you and provide an estimated timeframe

 

Step 3: Escalation to OAIC If you are not satisfied with our response or believe we have not handled your complaint appropriately, you may lodge a complaint with the Office of the Australian Information Commissioner:

 

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

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19. Government-Related Identifiers

We do not adopt government-related identifiers (such as tax file numbers, driver's license numbers, or passport numbers) as our own identifiers. We will only collect, use, or disclose such identifiers when:

• Required or authorized by Australian law

• Reasonably necessary to verify your identity

• With your consent for a specific purpose

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20. Your Rights Summary

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Know what personal information we collect and why

• Know how your information will be used and disclosed

• Access your personal information (subject to exceptions)

• Correct inaccurate or outdated information

• Make a complaint about our handling of your information

• Request that we de-identify or destroy your information when no longer needed

• Opt out of direct marketing communications

• Interact anonymously or by pseudonym where practicable

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21. Consent

By using our services, providing personal information, or continuing to use our platform after changes to this policy, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Where required by law, we will obtain your explicit consent for specific uses of your personal information, particularly for sensitive information or uses beyond the primary purpose of collection.

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You may withdraw your consent at any time by contacting our Privacy Officer, subject to legal or contractual restrictions.

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Questions or Concerns?

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:Email: info@signalalliance.co